What happens
if…
A practical guide: what happens when you report something, block someone, lose a post to a removal or ask for a review, and what we can and can't see.
- ReportStaff see every report
- Rule namedOn every removal
- ReviewWithin 14 days
- A person decidesNot the one who removed it
If you report
something.
Choose Report on the item
Posts, comments, stories and videos can be reported. You cannot report your own.
Pick a reason, add context
Choose the closest reason. Details are optional, except for "Other", where they are required.
Staff review it
Your report joins a queue that only staff can see. If staff remove the item, every open report on it is closed with that removal.
Your name stays with us
The author is never told who reported them, and the removal notice they get has no reporter on it. We don't send you the outcome of a report.
The reasons on the form: Spam, Harassment, Hate speech, Misinformation, Nudity or sexual content, Violence, Self-harm, Intellectual property, Other.
If someone
is bothering you.
Block
From their profile. Any follow between you ends, in both directions, and neither of you can follow the other while the block stands. Unblocking does not bring the old follows back. They can't open your profile, posts, stories or videos, and you don't see theirs; neither of you shows up in the other's feeds, follower lists or suggestions. You can't message, call, mention, comment on, like or share each other's content. They are not sent a notification, and if they try to follow you, they get the same answer as for an account that doesn't exist.
Mute
Also from their profile, and quieter. Their posts stop appearing in your ranked feeds, but they can still see you and nothing changes for them. You can still open their profile.
Notifications
Nothing from someone you blocked, or who blocked you, reaches you, and notifications already between you are cleared when you block. Activity alerts for content you follow also leave out people you have muted.
Juries
Once member juries run, anyone blocking or muting the author, a reporter or the moderator will be left out of the draw for that appeal, so a feud can't decide a case.
If you need help
Something breaks the rules
Report it, as above. Staff see every report.
Your data or privacy
Write to privacy@moorvit.com or the Data Protection Officer at dpo@moorvit.com .
Someone is in danger
Contact your local emergency services first. Moorvit can remove content, but it cannot send help.
If something
of yours
is removed.
You are notified
A notification says your content was removed and links to a removal notice that only you can open.
The notice says what and why
It shows which post, comment, story or video, when it was removed, and the rule it broke with its wording in the rulebook version in force that day, even if the rule has changed since.
A note from staff
If the moderator left a note, it is on the notice. The moderator is not named.
14 days to ask for a review
The notice shows the deadline and a "Request a review" button until it passes.
The rulebook
One rulebook covers posts, comments, stories and videos. Anyone can read the version in force, without an account, at /api/public/rulebook , and the list of versions, each with its date and a summary of what changed, at /api/public/rulebook/versions .
If you ask
for a review.
Request a review from the notice
Say in your own words why the removal should be looked at again (up to 1,000 characters). You can ask once per removal.
Someone else decides
The review goes to a staff member who did not make the removal. They keep the removal or restore your content.
You get the outcome
A notification tells you which, and the notice shows the decision, when it was made and any note explaining it. Restored content comes back.
How member juries will decide appeals
Member juries are being built to take reviews over from staff. Until they run, every review is decided by a staff member who wasn't involved, as in step 7. The first 7 members to accept form the jury, and have 72 hours to decide.
- The author has 14 days to appeal a removal, and can appeal each removal once.
- 11 eligible members are summoned at random, matched to the language of the content; the first 7 to accept are seated. Jurors opt in, and their accounts are at least 90 days old.
- Excluded from the draw:
- the author, the reporters and the moderator who decided;
- anyone blocking or muting any of them;
- the author's invitation chain;
- anyone who follows or is followed by the author;
- anyone recently on a jury.
- Jurors get 72 hours to vote. They see the content without names, the rule as it was worded at the time, and both statements.
- A strict majority of votes reinstates the content; a tie upholds the removal. A decision needs at least 5 votes.
- The author sees the vote counts and the jury's reasons, word for word, with no juror names.
- If there aren't enough eligible members, a staff member who wasn't involved reviews the case, and the outcome says so.
What we can
and can't see.
Fresh keys every reply
Chats use the Double Ratchet from the Signal specification. Every reply carries a new key, so old messages cannot be rebuilt from today's keys, and a stolen session stops working after the next round trip.
Check your safety number
In a chat, tap the encryption status under the person's name to see your safety number. Compare it with theirs in person or on a call; if the numbers match, nobody sits in between. Mark it verified, and the chat warns you if it ever changes.
The exceptions
Direct messages, and the photos, PDFs and voice notes in them, are end-to-end encrypted: Moorvit cannot read them. The privacy notice lists the exceptions.
Passkeys
Sign in with a passkey. Moorvit stores only its public key; the biometric check never leaves your device.
What we can and can't scan
Videos on Watch: scanned
Every video uploaded to Watch is scanned for viruses on our servers before it is processed. If a virus is found, the file is deleted and the video is never published. If the scan can't give a clean result, the video isn't published either.
Post and story media: checked
Photos and videos you add to posts and stories are checked on our servers for their real file type and size. They are not virus-scanned.
Chat files: checked on your device
We can't open your chat files, so we can't scan them. After decrypting a file, your device checks what it really is: only real images, PDFs and voice notes open, PDFs are only ever downloaded, and a file swapped after it was sent is refused.
Calls: nothing to scan
Call audio and video are encrypted between the two devices, so there is nothing for us to scan.
The network
is the people.
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